Do you offer discounts on bulk orders?
Yes, our online/retail prices are for individual orders. We can provide discounted pricing for orders over 10 units. Please contact us at firstname.lastname@example.org for a custom quote.
Do you offer wholesale pricing?
Yes, please contact us at email@example.com to discuss our wholesale requirements and see if you qualify.
Is there a minimum number of garments I need to order?
No, there is no minimum orders in our online store, however, custom orders do have minimums which are determined on a case by case basis.
Where are your products made?
Our products are all made in India under fair conditions. We exclusively use organic GOTS certified cotton and strictly adhere to fair trade principles. You can read a detailed report about our procurement and impact here.
Do you manufacture for other brands?
We can manufacture for other brands and do so for a number of clients. We are ideally placed to work with brands that already have a clear understanding of what they require and are ready to move into production. We have limited capacity to do sampling but please contact us directly to discuss.
Do you offer branding?
We offer a range of branding including screen printing, embroidery, digital printing, supacolour or patches. Please send your artwork to firstname.lastname@example.org and we can provide a recommendation and cost indication depending on your requirements.
Can you send me a sample?
Samples from our online store can be sent out and returned to us at no cost. You must arrange return delivery. Items not returned within 7 days or as otherwise agreed will be charged at the retail price.
How are the products packaged?
We have worked hard to eliminate plastic from our supply chain, most of our products are shipped in paper or cardboard.
What happens if I purchase a pre-order item?
Products that are labelled "Pre-order" are out of stock items that are available for purchase. Pre-order purchases are pre-paid and stock for the order is reserved for immediate delivery when it arrives in the warehouse.
Can I return items?
Yes, you can return your order as long as the items meet our return conditions. You have 14 days to return your order from the date your order was received. Goods must be in original condition with all tags and packaging intact.
We do not accept returns or exchanges on customised uniforms with personalised embroidery or screen-printing, and no returns or exchanges are accepted on sale or run-out items – except as required by law, all purchases are final.
How long will it take for my order to be delivered?
Online orders are dispatched and sent out immediately (unless you have ordered a pre-order/out of stock item) please allow 3-5 working days for shipment within New Zealand and 14 days for overseas shipment. Custom branding typically takes 14 days but can be processed on an urgent basis at a surcharge of 20%
How long do custom made orders take?
Made to order products vary depending on the complexity, fabric and quantities that you require. If you're launching a new collection we recommend taking the time to plan, trial and test products accordingly. Our standard lead time on bespoke products with readily available fabrics is 60-90 days but it can take less or sometimes more. We prefer to get things right than to rush into something we're not 100% happy with.
Can I pick up my order from your warehouse?
Yes, simply select 'Wellington Pickup' instead of shipping when placing your order online and we will then notify you by phone or email when your order is ready for collection.
Our order collection hours are:
Monday – Friday
10:00am – 4:00pm
We are generally closed Saturday and Sunday.
Do you ship internationally?
Yes. We ship our products globally.
Will I be charged customs and import charges?
Potentially. Shipments sent outside of New Zealand are sold exclusive of GST but may be subject to import duties or sales taxes once the shipment reaches your country. Please inquire with your local authorities or contact us for more guidance on this.
If you still have any questions, please do not hesitate to contact us at: email@example.com